30 Day Money Back Guarantee
You may return or exchange items within 30 days of delivery.
To start a return, contact our customer service at info@balzoni-london.com
Refunds will be issued after we receive and inspect the returned items.
For full details, see our Return Policy.
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Frequently Asked Questions
Yes, your payment details are encrypted and secured using industry-standard encryption technologies. We do not store your payment information. For more details, please review our Payment Policy.
You have 30 days from the date of delivery to return your product. Items must be unused and in their original condition. Full details can be found in our Return & Refund Policy.
Orders are processed within 2–3 business days. After dispatch, delivery typically takes 4–9 business days (Monday to Friday). The total delivery time is usually 6–12 business days.
For more information, please visit our Shipping Policy.
Yes, we offer free shipping for orders in the United Kingdom. Additional fees may apply for international shipments. See more in our Shipping Policy.
Once your order has been dispatched, you will receive a tracking number via email. You can track your parcel using the link provided or via our Track Your Order page.